EtherShield Internet Filter Support

Internet Filter Support You Can Trust

While this might be the least used option on your EtherShield Internet filter, it’s good to know that if you ever need technical assistance, our support team is there to help. Equipped with the latest “Remote Control” technology, the support team can use your computer to help you configure your EtherShield Internet filter. Talk about hands on! If you need assistance call us toll-free at 877-944-7070 (10:00 AM to 5:00 PM EST).

Documentation

Download the User Guide (pdf)
Download the Ethershield Remote Beta User Guide (pdf)
View the Setup Diagram for filtering an entire network
View the Setup Diagram for filtering a network segment

Release Notes

Ethershield Version 1.0.9 Release Notes (pdf)
Ethershield Version 1.1.4 Release Notes (pdf)
Ethershield Version 1.2.0 Release Notes (pdf)
Ethershield Version 1.2.1 Release Notes (pdf)
Ethershield Version 1.2.2 Release Notes (pdf)
Ethershield Version 1.2.3 Release Notes (pdf)
Ethershield Version 1.2.4 Release Notes (pdf)

Warranty Service

Your EtherShield Internet Filter is covered by our manufacturer’s warranty for one year from the date of purchase. Should something happen to your EtherShield Internet filter unit during the warranty period, please contact InternetSafety.com support to make arrangements to have your EtherShield repaired.
(Note: Please include your RMA number when returning your EtherShield Internet filter for repair to avoid a significant delay in service.)