Customer Service Representative

Headquartered outside of Atlanta, InternetSafety.com is a high growth Internet security software company with the market leading solution for Parental Controls. InternetSafety.com is looking for exceptional individuals to expand its customer service team. We offer a fast-paced small company environment perfect for the enthusiastic self-starter interested in taking on responsibilities and learning new skills.

Responsibilities

• Answer ACD calls and email support requests in a timely fashion
• Handle all calls with professionalism and provide superior customer service every time
• Conduct trouble shooting, analyze and solve technical problems by using problem-solving skills
• Identify and act on unique or recurring customer problems
• Ability to troubleshoot customer problems professionally
• Document customer interaction using the InternetSafety.com support systems
• Remain knowledgeable about available service offerings, current industry products and technology
• Troubleshoot software incompatibility issues as they are reported by the customers
• Report software bugs to the InternetSafety.com management team after adequate testing has been performed
• Work with the Team Lead and Shift Supervisor to ensure there is always adequate coverage for call volume
• Place outbound support calls as requested by the Customer Service Manager and other members of management
• Other duties as assigned

Qualifications

• Call center experience preferred but not required
• Highly organized and detail-oriented team player with a passion for excellence
• Ability to grasp and communicate technology software and solutions
• Outstanding verbal and written communication, organizational and time management skills
• Call center experience
• Knowledge of Microsoft Windows (Macintosh Operating systems highly desirable)
• Understanding of PC Technology such as Internet and Microsoft Office
• Excellent customer service skills
• Excellent written and oral communication
• Ability to multi-task in different systems
• Ability to work in front of computer monitor for extended periods
• Good typing skills
• Excellent attendance history

How to Apply

Email a current resume, cover letter and references to