Safe Eyes Trouble Report

Create Trouble Report

To obtain email support for a Safe Eyes product, please fill out and submit a Trouble Report using the form below. In order to help us handle your support request efficiently and accurately, please complete the entire form.

Many Internet Service Providers are now employing junk mail filtering that may inadvertently filter our response to your Trouble Report, making it seem as though we did not respond. We respond to every Trouble Report. If you do not hear from us within 24 hours of submitting your report, please follow up with another report, referencing the first report, or contact us via phone.

NOTE: All email in regards to your Trouble Report will be sent to the email address you supply below. Please make sure you enter a valid email address which you can access easily and conveniently.

	Contact Person Name:
	Safe Eyes Username:
	Email Address:
	Phone Number:
	Best Time to Contact:
	Name of ISP:
	ISP Type:		(Select One) Dialup/56K ISDN DSL Cable LAN/T1 Satellite Wireless
	Operating System:		(Select One) Windows 98/ME Windows NT Windows 2000 Windows XP Windows Vista Mac OS X
	Firewall Type:		(Select One) Not sure No firewall Windows firewall Norton McAfee ZoneAlarm Trend PC-cillin Router/Hardware Other
	Safe Eyes Version:
			How to find your version number
	Exact text of error message:
	Safe Eyes Icon Color:		(Select One) Red Yellow Green Gray Not Shown
			What do the icon colors mean?
	Problem Description:
	Please remember that the more information and detail you provide, the quicker we will be able to help you resolve your issue.